1. Kiexo is affiliated with different financial institutions, including payment service providers, banks, and merchants. Given the commercial affiliation, the main objective of the Refund Process is to implement a systematic method of returning the Client’s funds in conformity with the relevant affiliates’ terms of use.
2. Indicated herein are the orderly procedures of how the Client can file a refund, what the conditions are for processing the return of funds, and what to anticipate upon approved request.
3. The Company invokes its right to reject or cancel the Client’s refund request if his/her trading account does not qualify a refund process. The Company will approve the refund request if the following conditions are met:
4. While the Company may process the Client’s refund as requested in good faith, the Company invokes its right to reject and cancel any fund returns if any of the following instances occur:
5. The same method of payment used for the deposit will be used for the refund in full amount. Supposing that the deposit method is unavailable, the Company may offer different ways to return the funds. In this case, the Client agrees to be bound by the relevant merchant’s terms of use.
6. The Company will process eligible refunds up to ten working days, and the request’s status can be found on the Client’s account. Once the process of returning funds is completed by the Company, receiving it may still take up to seven days due to reverts in the merchant’s cash flow. The Company is not liable for the exceeding days after completing the refund process and shall be acknowledged by the Client as part of the merchant’s terms.
7. The Company will not charge processed refunds with fees, but the Client must consider that it might not be without cost at all times. Some banks or merchants that the Client uses can charge him/her with fees as applicable, which is beyond the Company’s control.
8. Above all, once the Company has completed the process of transferring the funds to the relevant bank or merchant, the Company reserves the right to terminate the Client’s trading account entirely and refuse future transactions therein.